Changes / returns

Returns Right of Withdrawal

The consumer has the right to withdraw unjustifiably within fourteen (14) calendar days, returning the good in its original state. This deadline starts from the receipt of the products.
The exercise of the right of withdrawal by the consumer is possible if:
-Email is sent to souliarigold@gmail.com
-Phone contact is made with the online store at 2821045059 within the above deadline.
-The store tabs and product labels have not been removed or damaged in any way.
-All the accompanying documents of the product are returned, such as the guarantee, the instructions for use, and the purchase receipt.
-The product is sent in the package in which it was received, with the postal company that will indicate the store to the customers.

Exceptions to the right of withdrawal:
-The product is Special Construction.
-Personalized order has preceded.
-The product has been modified

In case of exercise of the right of withdrawal by the consumer, the supplier is obliged to return the amount paid by the consumer, except for the return costs of a total value of 6 euros, within fourteen (14) calendar days from the day of receipt by the supplier of the product and provided that it meets the conditions. The amount will be refunded in the same payment method selected during the order.

Especially in case of purchase of cash on delivery products, the refund will be made by deposit in the customer’s bank account. Therefore, you must notify in writing (e-mail) and in time the account number (IBAN), the bank where you maintain the account and the name of the beneficiary, as stated in the booklet. For security reasons, the holder of the account number must be the same person with whom it is listed on the order form.

If the return conditions are not met, the products are returned to the customer at his own expense.

Δικαίωμα επιστροφής/αντικατάστασηςIf the return conditions are not met, the products are returned to the customer at his own expense.
In case of a real defect or lack of agreed quality, the buyer is entitled alternatively without charge of a) repair of the product or b) replacement or c) reduction of the price proportional to the defect or d) withdrawal from the sale. The consumer has the right to demand without charge the correction or replacement of the product if:
The order is executed incorrectly, ie an item other than that of the order is delivered or the wrong quantity or defective product or damaged packaging.
The consumer should contact the store within 48 hours of receiving the product by phone 2821045059 or by email souliarigold@gmail.com If it is a product that does not correspond to the order, has not been used and is in its packaging in the condition that received.
In any case, the product must be returned with all the original accompanying documents (purchase receipt, warranty, instructions for use) and in its original packaging.

Returns are made with the postal company that will indicate the store to customers and at the expense of the store.

Rights of cancellation, withdrawal or replacement should not be confused with defective goods, as they are covered by their respective warranties and are replaced by the official dealerships of the brands.

Our store is not responsible for any loss or damage of the product during the transfer of the return. In case the products are returned damaged or incomplete our store has the right to claim compensation from the customer, the amount of which will be determined by the situation. of the products, and to unilaterally set off a part of his claim against the claim of the customer.

Non-defective product changes

The consumer has the right to return the product purchased and request its change with another product / products up to the amount paid or with the payment of additional costs, within fourteen (14) calendar days from the day of receipt of the product .

-The consumer should contact the store within 48 hours of receiving the product by phone 2821045059 or email: souliarigold@gmail.com
– Changes are not made to specially made products, which have been modified, to individual order.
-The product should not have been used and should be in its packaging in the condition in which it was received.
In any case, the product must be returned with all the original accompanying documents (purchase receipt, warranty, instructions for use) and in its original packaging.